Terms and Conditions – Elisabetta Franchi Kuwait

Introduction

Welcome to Elisabetta Franchi Kuwait, your premium destination for luxury fashion combining Italian elegance with high quality. We strive to provide a comfortable and unique shopping experience, offering a wide range of clothing and accessories to suit all tastes. By using our website or placing an order through it, you agree to comply with the terms and conditions outlined below.

1. Acceptance of Terms

By using the Elisabetta Franchi Kuwait website, you agree to abide by these Terms and Conditions and all related policies. If you do not agree with any part of these terms, please do not use the website.

2. Orders

• All orders placed through the website are subject to product availability.

• The website reserves the right to refuse or cancel any order in case of pricing errors or product unavailability.

• Customers are responsible for verifying the accuracy of their order details before completing payment.

3. Pricing and Payment

• All prices are listed in Kuwaiti Dinar (KWD).

• Prices may or may not include delivery fees depending on the website’s policy.

• Payment must be made using the available payment methods on the website.

4. Delivery

• Orders will be delivered to areas within the available delivery zones.

• Delivery times may vary depending on location and operational conditions.

• Delays may occur during peak hours or due to circumstances beyond our control.

5. Acceptable Use of the Website

Users agree not to:

• Use the website for any unlawful purposes.

• Attempt to hack, disrupt, or damage the website or its services.

• Post or transmit any offensive or inappropriate content.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the exclusive property of Elisabetta Franchi Kuwait and may not be copied, reproduced, or used without prior permission.

7. Changes to Terms

The website reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Privacy Policy – Elisabetta Franchi Kuwait

At Elisabetta Franchi Kuwait, we are committed to protecting our customers’ privacy and safeguarding their personal information.

Information We Collect

We may collect the following information:

• Name

• Phone number

• Delivery address

• Email address

• Order details

How We Use the Information

The information we collect may be used to:

• Process and deliver orders

• Improve user experience

• Communicate with customers regarding orders

• Provide promotional offers or updates (if applicable)

Data Protection

We take appropriate measures to protect customer information from unauthorized access, alteration, or disclosure.

Sharing Information

We do not sell, rent, or share customer information with any third party, except as required to provide services such as delivery companies or payment gateways.

Consent

By using our website, you consent to our Privacy Policy.

Return & Exchange Policy – Elisabetta Franchi Kuwait

Due to the nature of luxury fashion products, we ensure that all items meet high-quality standards.

Returns

• Products can be returned according to the specified return conditions within the approved return period.

• Products must be unused and in their original condition with tags and original packaging.

• In case of a defective product or wrong item, please contact us immediately.

Exchanges

• Products may be exchanged if:

  • The wrong item was delivered

  • There is a defect in the product quality

• Customers must contact customer service shortly after receiving the order.